RETURN & EXCHANGE POLICY

What is your return and exchange policy?

At SKYKreation, we want you to be a happy camper. If you’re not, we’ll make things right. You may return any product within 30 days of purchase. You will be issued a full refund in the original form of payment with proof of purchase.

RETURNS RECEIVED WITHIN:

15 days from purchase date, your return will be processed as a refund, back to the original form of payment.

+30 days from purchase date, returns will not be accepted.

HOW TO RETURN:

Step 1. Contact our customer support team, contact us online, or email us directly at info@skykreation.com for return address and return authorization number.

Step 2. Package the items for return in any box and enclose the completed Return/Exchange Form.

Please note that you are responsible for shipping costs and the safe return of merchandise.

Step 3. Please allow up to 7-10 business days for your return to be processed. You will receive an email confirmation once your return or exchange has been processed.

Note to all customers who use promotional codes on orders: These are considered a discount on the order, and therefore the value of the discount will not be refunded when your return or exchange is processed. Also, the promotional code or discount will not apply to an exchange, if one is requested.

PLEASE KEEP IN MIND:

+ We do not accept empty bottles.

+ Partially returned kits will be reimbursed as a store credit. In order to receive a refund on a kit, all products in the kit must be returned.

+ When an exchange is requested, a store credit will be issued for the returned item, and the credit will be used to purchase the new item. If an item is purchased with a store credit, and returned, it will be reimbursed as store credit. 

+ If your original payment method is no longer valid or has passed its expiration date, we are only able to issue a refund in the form of a store credit, for any products returned within 30 days.

+ International Clients: Because duties and taxes are collected by the governing country (and not SKYKreation) we cannot provide a refund for these expenses.

+If you have purchased SKYKreation products from one of our authorized resellers, please contact that retailer for return or exchange information. 

+If you received your product as a gift, it is eligible for a return to a store credit or exchange. Please reach out to Client Services via the contact us, so we can obtain the purchaser’s information, and confirm the order was placed through SKYKreation. We can then process an exchange or send you a store credit of equivalent value to the purchased item.